At wjet2 Responsible Gaming — Keep it fun, keep it safe

At wjet2, we believe gaming should be a healthy form of entertainment — full of fun and excitement, but free from harm. Playing responsibly means enjoying the game while staying in full control of your time, money, and emotions.

Millions of people across Bangladesh now enjoy online gaming. However, a small number misuse it — treating it as a source of income or a way to cope with stress. wjet2 takes this seriously and is committed to helping every user play consciously and responsibly.

Our responsible gaming policy is built on three core principles: Awareness, Control And Support. When you play mindfully, set your own limits, and seek help when needed — that's when gaming truly becomes enjoyable.

Gaming addiction develops gradually and can be hard to recognise on your own. Watch out for the following signs:

• Spending more than your budget on gaming and regretting it later
• Chasing losses — repeatedly playing to recover money you've lost
• Hiding your gaming activity from family and friends
• Feeling restless or irritable when not playing
• Inability to focus on daily tasks, studies, or work
• Taking on debt or borrowing money from family to fund gaming
• Playing beyond your set time or budget

Wjet2 gives you a set of powerful tools to keep your gaming in check. You can access all of them anytime from your account settings:

1. Deposit Limit: Set a daily, weekly, or monthly deposit limit. Once you reach that limit, the system will automatically stop you.

2. Session Time Limit: Set a limit on how long you play in one session. Once the time is up, the system will remind you to take a break.

3. Reality Check: At regular intervals, you'll receive a message showing how long you've been playing and how much you've spent.

4. Cooling-off Period: Take a temporary break from 1 day up to 6 weeks. You will not be able to log in to your account during this period.

5. Self-Exclusion: Suspend your account for a long-term break — anywhere from 6 months up to 5 years.

Responsible gaming isn't about quitting — it's about playing smart. Follow these habits to keep gaming fun and enjoyable:

• Set a Budget: Decide in advance how much BDT you can spend on entertainment each month. Never deposit more than that amount.
• Set Your Time: Set a daily limit on how long you play. Avoid gaming late at night or during work hours.
• Play for fun, not for winnings: Do not think of gaming as a source of income. Treat every session purely as entertainment.
• Don't Play Under Stress: Avoid gaming when you're angry, sad, or feeling down. Your judgment isn't at its best in those moments.
• Take a Break: Take at least a 10-minute break every hour. Go for a walk, drink some water, and rest your eyes.
• Let Your Family Know: Talk openly with your loved ones about your gaming habits.

Wjet2 strictly prohibits anyone under 18 from registering or playing. We verify every user's age through a thorough KYC (Know Your Customer) process.

If you want to keep a younger family member away from online gaming, take the following steps:

• Install parental control software on your device
• Never share your wjet2 account login details with children
• Use a password manager that only you can access
• Report any unusual login activity or transactions on your account immediately

If wjet2 finds that an underage person has been using an account, we will immediately suspend that account and begin the process of returning any deposited funds.

If you are experiencing problems with gaming, do not try to handle it alone — seek professional support. The wjet2 support team is available 24/7, every day of the week.

Our trained team can assist you with the following:

• Setting a deposit limit or session time limit
• Activating temporary or long-term self-exclusion
• Temporary Account Suspension
• Providing referrals to gaming addiction specialists

Remember, seeking help is nothing to be ashamed of. Every day, thousands of people face this issue and, with the right support, return to healthy, fulfilling lives.

Ask yourself the following questions. If you answer "yes" to most of them, it may be time to seek help: